Privacy Policy

1. Information We Collect

1.1 Account Information

When you create an account or log in, we collect:

• Phone number and country code
• PIN (securely hashed, never stored in plain text)
• First and last name
• Email address (if you provide one)
• Profile photo (if you provide one)
• Emergency contact phone numbers (if you choose to add them)

You can also book as a guest without creating an account. In that case we collect the booking details described below but do not create a saved profile for you.

1.2 Passenger and Booking Details

When you book a ticket — for yourself or on behalf of other passengers — we collect:

• Passenger name(s) and phone number(s), and an emergency contact number
• Number of passengers, including any minors, and passenger type
• Selected trip, seat, pickup and drop-off points
• Travel date and trip or booking codes
• Luggage details, where applicable

1.3 Payment Information

To pay with Mobile Money, we collect your mobile money account name, account number, and network provider, and process a one-time authorization code (OTP) to confirm the transaction. Payments are processed through our payment provider and the relevant mobile money networks. We do not store your Mobile Money PIN or wallet password. If you have an account, you may save a default payment account for faster checkout.

1.4 Trip Tracking and Location

During an active trip, you can view the live location of your bus on a map. This location is provided by the bus and driver assigned to your trip. The Service does notcollect or track your own device's GPS location to provide this feature.

1.5 Device and Usage Data

We may collect basic device and browser information (such as device model, operating system or browser version, and unique identifiers) and information about how you interact with the Service — including searches, bookings, timestamps, and error logs — to operate, secure, and improve the Service.

1.6 Cookies

On the website, we use essential cookies to keep you signed in (for example, to store your authentication token) and to make the Service work. We do not use cookies for third-party advertising.

2. How We Use Your Information

We use the information we collect to:

• Create and secure your account and verify your identity via OTP
• Search routes and show you available trips and fares
• Process your bookings and issue tickets and manifests
• Process Mobile Money payments and confirm transactions
• Show the live location of your bus during your trip
• Send booking confirmations, trip updates, and support messages by SMS or notification
• Provide customer support and respond to your enquiries
• Maintain accurate trip and booking records
• Improve app and website performance and fix technical issues
• Comply with applicable laws and regulations

3. Information Sharing

We share your information only as needed to provide the Service:

• Bus operators and drivers on your trip receive the passenger manifest details (such as name, phone number, pickup and drop-off points, and emergency contact) needed to carry you safely
• Payment provider and mobile money networks, to process and confirm your payments
• Service providers (such as maps, SMS, and hosting partners) that help us operate the Service
• Authorities, when required by law or to protect safety

With your consent, we may share limited data with our transport and hospitality partners to offer you enhanced, integrated travel services and promotional offers. You can opt out of this sharing at any time through your account settings. We do not sell your personal data to independent third parties.

To the extent permitted, we may use your contact details received in connection with the booking or transport service requests on the Oya! Bus Ride apps as well as location data, to send you regular offers for products / services from our range similar to those already purchased.

We may use external customer service providers as processors to send service recommendations.

You will receive these product / service recommendations from us regardless of whether you have consented to marketing communication or not. We would like to provide you in this way with information about products from our range that you might be interested in.

Our legitimate interest is to inform you about our product /service range and to suggest certain products / services to you.

You can object to the use of your information for this purpose at any time by sending a message to [email protected].

In the event that our business undergoes a corporate transition—such as a merger, acquisition by another company, sale of all or a portion of our assets, joint venture, reorganization, liquidation, or bankruptcy your personal data collected through our transport services may be transferred as a business asset to the acquiring entity. Any such successor or acquirer will be legally bound to respect and maintain the privacy commitments made in this Privacy Policy. We will notify you of any such change in ownership or control of your personal data via a prominent notice on our platform.

4. Data Storage and Security

• Your authentication token is stored securely on your device or browser
• We use encrypted HTTPS connections for all data transmitted between the Service and our servers
• PINs are securely hashed and never stored or transmitted in plain text
• Your Mobile Money PIN or wallet credentials are never stored by us
• We implement industry-standard security measures to protect your data against unauthorized access

5. Data Retention

• Booking and payment records are retained for operational, financial, and legal or tax purposes
• Account information is retained for as long as your account remains active
• If you request deletion of your account, your personal data will be deleted or anonymized within 90 days, except where retention is required by law
• Details provided for guest bookings are retained with the associated trip records

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data, or update your profile in the app or on the website
• Request deletion of your data (subject to legal and operational requirements)
• Withdraw consent or close your account

To exercise any of these rights, contact us at the details provided below.

7. Children's Privacy

Oya! Bus Ride is intended for use by adults aged 18 and over. Children may travel as passengers when booked by an adult, but we do not knowingly collect personal information directly from children. Where minors are travelling, they are recorded only as part of the booking made by the responsible adult.

8. Third-Party Services

The Service uses the following third-party services:

• Mapping and tracking providers— for map display, live trip tracking, and route directions. Depending on your device, this may use Google Maps (subject to Google's Privacy Policy) or OpenStreetMap, CARTO, and OSRM map data
• Mobile money networks and our payment provider — for processing payments (subject to their respective privacy policies)
• SMS provider — for sending one-time codes and trip notifications

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the Service or other appropriate channels. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

Kost Konsult Ltd
Email: [email protected]
Website: oyaghana.com